Support Service Level Agreements

Support Hours

Our support team is available during the following hours:

• Monday to Friday: 9:00 AM - 5:00 PM (UK Time)
• Weekends: Not available
• UK Public Holidays: Not available

Enquiries received outside of support hours will be addressed on the next business day.

Contacting Support

The best way to reach our support team is via email:

• Email: support@powerdevbox.com

We aim to respond to all support enquiries within 1-2 business days. Complex issues may require additional time to investigate and resolve.

What to Include in Your Request

To help us assist you as quickly as possible, please include the following information in your support request:

• A clear description of the issue or question
• The product or service you are using (e.g., AutoReview, AppReview, API)
• Steps to reproduce the issue (if applicable)
• Any error messages or screenshots
• Your browser and operating system (for extensions and web apps)
• Use built-in bug report feature (if available)

Support Scope

Our support covers:

• Bug reports and issue resolution
• General usage questions
• Feature requests and feedback

Priority Support

Pro subscribers receive priority support with faster response times. For information about our Pro subscription, please visit our Pro page.